Account Locked Continuously

#0 - Sept. 16, 2010, 3:04 a.m.

Ok so I've been getting my account locked almost everytime I log on/off now, I just recently built a new computer and reinstalled everything. I don't have any viruses and I'm curious what 'triggers' this because it has to be automatic.

Any info would really be nice, this is kind of annoying now.

Q u o t e:
Due to suspicious activity, the Battle.net account[Removed] has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

Vrakthris

#39 - Sept. 16, 2010, 5 a.m.

Q u o t e:
That would be why. Technically it's against the ToU to use it but they allow it with Australians because of the bad connection they get. When you e-mail Account Admin again tell them which tunneling service you use.

Basically, turn the tunneling on and leave it on. If you turn it on and off then you'll get your account locked again.

Actually, that is not entirely true. Though we do not support such services we do not directly prohibit its use, regardless of your location. Note though that many illicit services also use these services so in some cases it may appear that you are not a legitimate player yourself.

Q u o t e:

god you're dumb

Though we understand that you may be frustrated, Igra, please do not take it out on those who are simply trying to help. If you have an issue with someone's posts you are welcome to bio-hazard that post to report it.

Calling people names is not acceptable here. Antagonistic behavior is also not appropriate.

If your account locks you should receive an e-mail and a confirmation link in order to regain access. It may be a good idea to check your system to make sure we aren't detecting a malicious program which is triggering the lock out. If the locks continue though you may want to contact our Billing and Account Services department, they may be able to look into it further.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) 7AM-8PM (PST/PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.