- Sept. 14, 2010, 2:12 a.m.
Q u o t e:
Now this, I have a problem comprehending. What if my characters were deleted 3 months back, would the GMs restore them? Of course they would.
Well, depending on the circumstances, we would certainly try, though no restoration is ever guaranteed no matter what the circumstances. You simply can not compare characters to items though, they are treated entirely different.
Depending on the level of the character, since low level characters under 50 which have been deleted are eventually purged from our database, the character is essentially a fixed point in our database. The character can be transferred or deleted but overall the state of it remains unchanged. It can gain levels, skills, quests, achievements, etc...and that information is updated but the character itself remains a static point. Any items on the character belong to that character and are saved as part of the character's data.
Now items, they are fairly temporary and exist only as they relate to the character. If an item is deleted or sold it remains part of the character for a limited amount of time but it will eventually be purged from the character's history. If an item was transferred the record of the transfer exists, for a limited length of time, but once that time expires that record is no longer kept; the item itself does not keep a history of where it has been prior. An item exists as part of the character.
Q u o t e:
Is it really too much work for a GM to just restore all my items?
Too much work? Doubtful, how long a restoration takes depends on the restoration, some are more complicated than others. The information has to be available though, if it isn't, it doesn't matter how long one of our Investigators puts into the investigation, the information isn't going to magically appear.
Q u o t e:
Do they have to be verified? I know the GMs have a LOG of all my items, but if its unable to be verified, you might as well say goodbye to the items forever.
Absolutely. As much as we would like to take players on their word we simply are not able to. All restorations that are provided need to be verified. Lost items/gold, etc... need to be researched and the trail followed. We need to verify that you indeed had the item and what happened to it.
Now after the first petition, where we were unable to provide the restoration we took another look. From what I can see we were able to verify that a compromise did take place so we provided some funds to help you get back into the game but beyond that I'm afraid there isn't much else that can be done.
Q u o t e:
I just want my items back.
I've talked to a few of my friends, and they all told me to call in. Should I call in?
There are only two points of contact by phone that is our Technical Support department and our Billing and Account Services department. Neither of which will be able to help wish a compromise issue beyond giving you advice on how to check your system for trojans/keyloggers or updating your contact information.
If you do not agree with the outcome, Snu, you are welcome to write to firstname.lastname@example.org. Though hopefully you understand that it is not a lack of effort that is preventing us from being able to provide you a full restore, it is a lack of verification. Once that information is gone, it is not recoverable.