Terrible customer service

#0 - Sept. 27, 2010, 7:45 p.m.

For any business it is far better to retain a customer than find a new one. WoW apparently doesn't know this beginner level business rule. If they did they would do better than 20+ minute hold times every time I call. I just want to upgrade my account but can't get it done online and can't reach them, unless i'm willing to hold 20+ minutes. Very poor service. At the very least institute a call back service, that way at least you aren't completely screwing the customer with your unwillingness to spend more money on customer service.

Zenlyth

#8 - Sept. 27, 2010, 8:31 p.m.

Hiya Ulyssil,

I apologize for the wait time that you have experienced while trying to upgrade your account. I can assure you we are aware of the increase in calls and have acknowledged the necessity for more personnel. If you are interested in helping us out or know of anyone else that fits our requirements, in order to help assist our players in a timely manner, please refer them here: http://us.blizzard.com/en-us/company/careers/posting.html?id=1000081

Your patience is appreciated during this time.