Account recovery(Non Battle.net account)

#0 - Sept. 27, 2010, 7:16 p.m.

My Uncle wants to start playing again, but he has received e-mails that his account was closed or compromised.

He is not sure. He thinks he was hacked back when he quit and Blizzard auto-locked his account for safety.

This was before the battle.net feature was released. How would he go about account recovery since the Battle.net account recovery steps require a battle.net address and I do not think he can setup a battle.net account without the password on the account.

Thanks!

Zenlyth

#3 - Sept. 27, 2010, 8:19 p.m.

Heya Savageshield,

Q u o t e:
Can a CM/Blizzard Poster check the status of his account? He's not really that good with computers so I'm trying to get as much information for him that I can so he can get back in-game.

Account name and registered e-mail will be in the edit history.

Account name: [Removed]
E-mail: [Removed]

Unfortunately, I was unable to locate the account, do you remember a name of the character or realm of the account, we really don't need email or account names on the forums.

Zenlyth

#5 - Sept. 27, 2010, 8:34 p.m.

Q u o t e:
I believe he has a warrior named Spartanblood on Muradin. Level 80.

Unfortunately, I was unable to locate that character either. Your best bet would be to call Billing and Account services here:

Account Services

Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

billing@blizzard.com

https://us.blizzard.com/support/webform.xml

They should be able to recover the account if he remembers any details, please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.