Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Email Address Not Recognized

Forum Avatar
Adrenalynn
#0 - Sept. 23, 2010, 5:29 a.m.
Blizzard Post
When logging in the system does not recognize my email address/username. I have an Authenticator but it never gets to that point. I have not received any emails indicating my account is locked, etc. However, I'm still logged in via the forums (but cannot log into my acct any longer via the web). My character is still showing up on Wowarmory though.

Please help.

Thanks.
Forum Avatar
Orlyia
#1 - Sept. 23, 2010, 7:06 a.m.
Blizzard Post
We were contacted recently by someone claiming this account and they were able to provide identity information.

If you are the original account holder of this account, I'd recommend contacting Billing immediately, as well as making sure all your systems and email are secure. I'd also be prepared to provide ID. When an account comes under contention, that is often necessary.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246