Due to suspicious activity, account locked.

#0 - Sept. 21, 2010, 8:18 p.m.
Blizzard Post
"Due to suspicious activity, this account is locked.
A message has been sent to this account's email address containing details on how to resolve this issue."

Every time I log in when I use WoWTunnels, my account gets locked.
Every time when I log out and log back in, my account gets locked.
Every time I disconnect and log in, my account gets locked - very frustrating during raiding.
Every time I change tunnels, my account gets locked.

Can I get on a white list to prevent this? it's driving me nuts, I chose to use the tunneling service as I live in Australia (500ms vs 190ms).

I also use an Authenticator, and have done so for a long time.

I can tell you all the IP's which I have logged in from - as well as all the WoWtunnel's IP's.

Any form of help would be appreciated, this has been an ongoing issue - and it happens to ALL our guild members.

Thanks in advance!
#38 - Sept. 23, 2010, 5:15 a.m.
Blizzard Post
Frznn, I wanted to clarify that the information dispensed to you, regrettably, was not correct.

Proxies are not directly against our Terms of Use. However, they are not supported. Sometimes the line is often blurred and difficult to distinguish. I do apologize for any confusion that you may have experienced.
#40 - Sept. 23, 2010, 5:22 a.m.
Blizzard Post
It was a legitimate e-mail, Gwydíon - I can verify that it was sent out from our end. I simply wanted to remove incorrect information from the forums to prevent potential confusion in the future. =)
#43 - Sept. 23, 2010, 6:43 a.m.
Blizzard Post
I'm afraid there is little direct assistance I can provide with this issue, Frznn. =( This is something that would best be addressed through our Billing & Account Services department.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml