Wow account Disabled???

Hi Líghtnìng,

I would be glad to answer your questions regarding your account.

Q: I want to know what the hell is going on with my account?
A: It appears your account was reported as compromise. While you were sleeping someone was able to gain access to your account.

Líghtnìng: I was playing fine lastnight and I wake up this morning with spam emails in my Inbox that I had character restorations.. and my password changed.
A: Correct. The e-mails you are referring to are a confirmation of the in game items our game masters were able to recover for you.

Líghtnìng: I then change my password again and then it says my account is disabled?Is this the way you treat your paying customers to just do whatever you want with our accounts without premission of the owner???
A: Account security is one of our top concerns, we will do whatever it takes to protect your account. This in no way considered punishment.The account was locked for security purposes.

Líghtnìng: I want my account back to the way it was lastnight at 9 O'clock PM Centeral because I believe this is Bull **** that I am paying you to play your game and seeing my account suspended for no reason at all..
A: Your characters and in game items have been restored. There is still a security check that you will need to take care of to unlock the account. Please check the e-mail titled: Account Recovery Instructions for information on recovering the account.

Líghtnìng: I would also like to know WHO is this because this is the name at the bottom of the emails.. I believe he is who handled my account when I was sleeping..
A: Correct, Mehmjeiz was the game master that was able to recover all your items.

I recommend you run an extensive virus scan on your computer and take a few minutes to check out the following security links.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Let me know if there any other concerns I can help you clear up.

Líghtnìng,

No, you do not have to wait 2 days. As I mentioned above, check your e-mail and follow the instructions on the e-mail labeled Account Recovery Instructions. The account should be available, shortly after you send in the requested information.

Your account information may have been compromise due to a key logger or scam. You will want to make sure you:

• Remove any and all addons you may have recently installed
• Run an extensive virus scan on your computer
• Clear all browsing history in your web browser
• Secure your personal e-mail account and make sure you are not using the same or similar password as your World of Warcraft account

Additional information can found here:

Account Compromise: What to do
http://us.blizzard.com/support/article/30796

My pleasure, Líghtnìng.

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Tynarà,

The authenticator usually ships a few days after you place your order and it can take up to 15 days to arrive. In regards to the virus scans, make sure you have the game open while scanning your system.