Account locked

#0 - Sept. 19, 2010, 12:03 a.m.

Not too long ago i was hacked and had to call blizzard to remove an authenticator from my b-net. After talking with blizzard, the guy said the authenticator was removed and GMs were working to restore my lost items. Now when I try logging on today, I see that my account is locked (For some reason the other WoW account registered to my b-net was not affected).

Nobody said anything about this happening, not the guy i talked to and there was no notification in my e-mail.

So basically, what is going on here?

Nevalistis

#2 - Sept. 19, 2010, 12:42 a.m.

If your account was locked for any reason, HolydÃ®ver, you should have received an e-mail at your registered account e-mail address detailing why and how to remove the lock.

It looks like the account you are referring to is a different one than you are currently posting on - and understand that there are many times we may lock an account to prevent exploitative access from continuing, especially in the cases of compromises. You will want to contact our Billing & Account Services department regarding this particular issue.

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