Password changes and missing gear.

#0 - Sept. 17, 2010, 8:17 p.m.

I am currently in a password war so to speak with someone over the password to my account. All of my scanners say I have no viruses or malware, yet someone keeps finding a way to change it. I literally just changed it again about three minutes ago.

Also, I was hacked about four months ago (I'm assuming by the same person that's doing this to me now,) and some gear on a couple of my characters (Snugglez - Nordrassil, and Worry - Nordrassil,) went missing. I can not say exactly what pieces of gear it was though. If it's been too long to retrieve the gear, I understand; I just thought I'd give it a try.

What can I do to get this hacker away? I'm guessing changing my email, buying an authenticator (though when this person hacked me last time, he put his own authenticator on too.)

Roraks

#3 - Sept. 17, 2010, 9:24 a.m.

Hi Worry,

Make sure you have tried more than one Antivirus program. There isn't a single Antivirus program out there that will catch everything.

Antivirus Software and Anti-Spyware Software
http://us.blizzard.com/support/article/30812

When you scan your system, open the game, type a random username/password and keep it open while the antivirus program works its magic.

Q u o t e:
What can I do to get this hacker away? I'm guessing changing my email, buying an authenticator (though when this person hacked me last time, he put his own authenticator on too.)

A verification step has been added when attaching an authenticator. You will be prompted to click on a link that is sent directly to your e-mail inbox. Make sure your e-mail is secure and only you should be able to attach an authenticator on the account. An e-mail and password change would be a great step to start with.

In regards to the RAF linked account, you may e-mail [email protected] or contact them directly by phone at 1-800-592-5499. Their hours of operation are 7days a week 7am - to 8pm.

Let us know if you have any additional questions.

Roraks

#5 - Sept. 17, 2010, 10:03 a.m.

Q u o t e:
Well I know my account security is the main thing here, but is there anything you can do about the missing items? I can let you guys know a few of the specific ones if you need proof.

Worry,

It looks like our game masters sent you an e-mail reply not to long ago. Unfortunately, they were not able to verify your losses. Please check your e-mail for further details and let me know if you have any additional questions.

Roraks

#7 - Sept. 17, 2010, 10:30 a.m.

Q u o t e:
Thank you again for all of the help Roraks.

Anytime! :]