4th day, still no gear.

#0 - Sept. 17, 2010, 3:19 a.m.
Blizzard Post
So, i was "hacked" My word for a shot crappy password. I called blizz after i got out of school, and guy said he put a tick in. Next day, still no gear... So i called back, and i was told my ticket had been dismissed? So, as desrought as i was, i asked the poor guy to out another one in for me. I relize the GM's are bussy, but seeing as how my first ticket was "Dismissed," and i pretty much got screwed, wondering if the process could be sped up a bit.

Ty in advanced.
#6 - Sept. 17, 2010, 6:19 a.m.
Blizzard Post
Q u o t e:
So, i was "hacked" My word for a shot crappy password. I called blizz after i got out of school, and guy said he put a tick in. Next day, still no gear... So i called back, and i was told my ticket had been dismissed? So, as desrought as i was, i asked the poor guy to out another one in for me. I relize the GM's are bussy, but seeing as how my first ticket was "Dismissed," and i pretty much got screwed, wondering if the process could be sped up a bit.

Ty in advanced.


Short passwords are unwise, but that's not usually what gets you compromised. You need to find the source and it's likely malware, a compromised email or you replied to a phish.

I'm not sure where dismissed comes in here - on 9/5 this was reported, and worked. and it looks like it was again addressed on 9/15.

Do you connect from more than one location? If not, you likely still have an issue. If so, any system you use could be the culprit.

I'd heartily recommend adding an authenticator as a secondary line of defense.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109