#2 - Sept. 16, 2010, 3:53 p.m.
I am sorry to hear that your tickets were not answered appropriately, Tørment.
I have reviewed the situation and it appears as though your tickets were being placed into the wrong queue, hence why you were receiving Raid ID reset information and not restoration information.
With that said I show your current ticket is in the correct queue at this time and will be reviewed by a specialist soon. You will receive an email confirmation when the ticket has been resolved.
If you would like to leave feedback concerning the way the other tickets were addressed, I encourage you to email
[email protected] with any concerns you may have.