#3 - Sept. 15, 2010, 3:46 a.m.
Hi Downplaya,
We recommend that you first check with your financial institution. Most online transactions fail due to a security block. Rather then asking if your card works, you may want to specify that you are making an online transaction.If you continue to experience issues, you will need to directly contact our billing and account services.
Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Thanks!