Hacked while not even playing.

#0 - Sept. 10, 2010, 11:49 p.m.
Blizzard Post
Well, I hadn't played World of Warcraft for about a good year, and a friend nudged me to play with a Scroll of Resurrection one day, so I went along with it and after opening my account management info, I found my account Disabled. I had no idea what that meant, so I checked it on Battle.net, and it listed me as banned, which made it obvious I was hacked after looking around. The thing is, I've never done anything at all to compromise my account. No phishing sites, no gold farming nonsense, I don't even really surf on questionable websites. But anyways, I went through the necessary steps to reclaim it, changed my password to a much stronger more complicated one, only to find out I couldn't use the Scroll of Resurrection now, so I just gave up on trying to play for now, figured I'd just wait until Cataclysm, but now I got another email a week or so later saying my account was locked due to suspicious activity while again, I was not even playing, nor did I have any game time. So I really don't know what to do at this point, other then to just give up on the game and not try to play at all. I don't want to end up buying game time only for it to be wasted. Is there anything I can do to resolve this? I have AVG virus scanner always updated and scheduled for daily scans, as well as my browser (Firefox) updated as well as Windows, and browse safely. I pretty much take all the precautions that I know of, so I'm at a loss.

Thanks for any help or advice in advance.
#2 - Sept. 11, 2010, 12:19 a.m.
Blizzard Post
You will want to contact our in-game support, Esper, via e-mail at [email protected] so they can investigate any losses and restore access to your account. It is possible, however, that they may also need you to contact Billing & Account Services to verify ownership of the account. Each case can be vastly different.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

You may also want to review the following information hubs for various security tips and tricks. =)

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986