Blue Tracker

Account Billing Glitch/Issue

Vellus

#0 - Sept. 10, 2010, 11:11 p.m.

So two days ago on 9/08/10, my credit card that has been set up on my billing information renewed its 6-month reccuring subscription. Today, while playing I had an in game window pop open stating "You have 30 minutes of play time left." Clearly this has to be wrong, the 6 month payment just went through and says "Active" on the subscription history on the website. I'm assuming it's a glitch, if not, help?

Aprendiz

#2 - Sept. 11, 2010, 12:46 a.m.

Hi Vellus,

As Eilethalua mentioned, it's a known issue that we are actively looking into. Double check your account status and make sure you have time. If so, logging out and back in will usually make the message go away.

Let us know if you have any additional questions or concerns.