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Unable to log onto character.

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Corrosion
#0 - Sept. 9, 2010, 4:20 p.m.
Blizzard Post
I had a character customization done last night, I waited 30+ minutes then logged on and did the change. All went well I played the character for the rest of the night and then logged off. Now when I try to play that character I get a message saying "you cannot log in until the character update process you recently initiated is complete."

I have checked my email and my account info online, I can not find anything else. I have done the changes and played and have been billed what else do I need to do or should have done?

Thanks.
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Harlsoco
#1 - Sept. 9, 2010, 4:52 p.m.
Blizzard Post
Everything was fine with the Character Re-Customization, Corrosion, but it appears as though a Race Change failed to process successfully. Did you intend to purchase a Race Change?

If you wish to cancel or complete the Race Change, please visit the Race Change Transaction Page here:

https://www.worldofwarcraft.com/account/race-change-transactions.html

Since it was an issue with the payment method used to process the Race Change, you may wish to use another credit or debit card to complete the transaction.