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Authentication code

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Crazshamo
#0 - Sept. 4, 2010, 5:47 a.m.
Blizzard Post
Hi my friend herstul has finally gotten back to world of warcraft but when he logs in now it asks for an authenticator code wat should he do?
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Trainee
#2 - Sept. 4, 2010, 6:29 a.m.
Blizzard Post
As Eilethalua suggested, it may be most wise for your friend to contact Billing as soon as they are able to, and preferably by phone. However, in the mean time, they should review this information:

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

If you like, you can also submit an in-game petition yourself reporting this situation. Just make sure to include the name and realm of a character on your friend's account so that our Game Masters are able to locate the proper account. This way, they can see if there was any gold or item losses and begin the restoration process. =)