My account is being hacked

#0 - Sept. 4, 2010, 12:54 a.m.

My account is currently being hacked and my priest on laughing skull (Hawtjkpnad) is being xfer'd I dont know where, I also log into my account on worldofwarcraft.com and it doesn't even say where it is being xfer'd or if it is being xfer'd but this message keeps coming up saying "You cannot log in until the character update process you recently initiated is complete" please stop what ever is going on I did not do this

I can't log in or anything I havent logged out because I dont want to the transfer to go through

Trainee

#1 - Sept. 4, 2010, 1:09 a.m.

It would be wise to put in a petition reporting this issue, Zugrugjkpnad, if you believe another has obtained your account information. Please also take the time to review the following links:

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

I don't currently see any illicit transactions at the moment on your account, but it is possible the information hasn't updated yet on my end. Regarding the transfer, you may also consider contacting our Billing Department to reverse the action before it completes.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

Trainee

#3 - Sept. 4, 2010, 1:17 a.m.

Q u o t e:
ok thanks, if you see anything update can you cancel it immediately

I'm afraid I am unable to cancel such transactions myself - only a Billing & Account Services representative would be able to do so.