******* Paid Service Errors *******

#0 - Sept. 2, 2010, 2:37 a.m.
Blizzard Post
Greetings all,

We have become aware of an issue with some of our paid services such as Faction Change, Character Transfer and Race Change services. Our Technicians are looking into the matter and hope to have it resolved as soon as possible.

We currently do not have an estimate on when the matter may be resolved but we will provide an update as soon as we receive news.

#78 - Sept. 2, 2010, 4:35 a.m.
Blizzard Post
Q u o t e:
how we lookin?


Unfortunately the cause of the issue is proving a bit elusive but they continue to troubleshoot the issue and hope to find and resolve the issue as quickly as they can.

As always I will provide what updates I can as soon as I receive word.
#88 - Sept. 2, 2010, 4:56 a.m.
Blizzard Post
Q u o t e:
While I appreciate the updates and am not trying to sound ungrateful I do have to point out that this is what we're told every single time an issue with this specific service occurs.


I understand that, Skillzero, but you really have two options in these cases. Either I do not post again until I have an actual update or I post periodically simply so I may reassure folks that the matter is still being looked into and that it remains a priority.

I do not believe in posting every 15 minutes when there is nothing new to add but it had been 2 hours since I made the original post so I believed it important to give what update I could, even if it is more of a non-update. :)

As something a bit more substantial it does appear that they may have determined what the issue may be and are working on a resolution. I haven't received anything official thus far but from the back and forth that I have access to it seems to be coming together.
#148 - Sept. 2, 2010, 6:25 a.m.
Blizzard Post
Q u o t e:
Thanks Blizz..i can now leave Failbringer..and win a WG for once..lol..


Remember the PvP isn't always.. err.. greener...um.. bloodier... on the other side.

>.>
<.<

It looks like they were able to figure out the cause of the issue and get it resolved. Our Technicians will continue to keep an eye on it though. Thank you all for your patience while this matter was addressed.
#156 - Sept. 10, 2010, 4:41 p.m.
Blizzard Post
Q u o t e:
I can't even get to pending, I keep getting an error after I input payment information.

Do you happen to have the exact text of the error message, Inspiration?