Is GM dept. centralized or broken up by realm

#0 - Sept. 6, 2010, 9:49 p.m.

Recently, when I reported a person for extreme profanity, insults, and cursing I noticed a trend with GM. While I play in one realm, during a random dungeon, the toon I reported was in a different realm. What I did was log onto the other realm and reported it as "Profanity, Insults, Harrassment" in the header like area.

The ticket was answered really quick. While in my own realm, a similar incidence happened again with a user in random dungeon cursing, insulting, and using profanity. I opened a ticket on my realm and it is still open. So it brings me to a question about GM.

Is the GM dept centralized, broken up by realm, does population play a role, and/or GM assigned to a specific realms may be more proficient than others?

Thank you for your input.

Auryk

#6 - Sept. 6, 2010, 10:14 p.m.

As stated above, LÃ¤dysinai, Game Masters generally pull from the top of the list down, taking petitions in a first come first serve method. There are a few exceptions to this rule, in that we give certain issues-such as body spam, real life threats, and a few other critical issues-a higher priority; providing a response a bit sooner than you could expect to get a typical petition answered.

Queue times can vary greatly depending on when it was you tried to contact us. It may be that your later petition is simply caught with a longer wait time.