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Please help account was locked +more

Forum Avatar
Loadedlux
#0 - Sept. 4, 2010, 2:56 p.m.
Blizzard Post
I was just playing starcraft 2... and then i logged after completing the campaign. Well i came back from going to get food, maybe 30 mins away... and to come back and my account was locked "due to suspicious activity". I had to open up windows 7 on-screen keyboard to change my password, and recover my account. Now I do admit i do use smoothping for world of warcraft, because im currently stationed in Misawa, Japan (im air force). So i use smoothping to get a better connection. Can a blue please post in-response to as why my account was locked?

And further more information: I soon checked my email, and it shows A LOT OF blizzard email, some im not even sure are legit... i deleted over 30 emails from "blizzard". Once i opened the website to recover my account, i was sent another email from noreply@blizzard.com and i changed my password... and now i can log on. This worries me, because now either

A. i have a keylogger (which is 99% impossible, because i JUST installed windows 7 after i bought it a week ago), or

B. blizzard is thinking im someone else thats on my account.

Any information regarding this would be really helpful, and a load off my shoulders to worry about..
Forum Avatar
Harlsoco
#7 - Sept. 4, 2010, 4:01 p.m.
Blizzard Post
Q u o t e:
... and to come back and my account was locked "due to suspicious activity"….Now I do admit i do use smoothping for world of warcraft, because im currently stationed in Misawa, Japan (im air force). So i use smoothping to get a better connection. Can a blue please post in-response to as why my account was locked?

I am not familiar with Smoothping so I cannot comment on whether or not the use of this service played a role in the account lock. I do show quite a few IP changes which may be a result of this service trying to find the best connection, or someone actually attempting to access the account.

Q u o t e:
And further more information: I soon checked my email, and it shows A LOT OF blizzard email, some im not even sure are legit...

To check the legitimacy of an email, take the time to view the email headers. We have created a Knowledge Base article detailing how to check the email headers and what to look for.

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Lastly, you may wish to also update the contact information on the account to reflect your military address if you have not done so already.