#6 - Sept. 3, 2010, 8:30 p.m.
Q u o t e:
oh also it seem like i cant get to my battle.net in game. to see friends online wth there email
Ok, here is the deal - they are into that email account.
They added an authenticator. To do that they HAVE to have access to that email.
This has been reported - and I asked it be locked down.
It is vital to make certain his system is secure - we already know his email is compromised.
After he is certain his email is secure - he needs to work on securing his email - also check to make sure it's not been forwarded. Better yet, set up another entirely unrelated email and change the email on Battle.net - that essentially changes the account name.
Normally we send an email with unlocking instructions, but it's pretty simple. Go over the information in this link - then visit our webform to ask this be unlocked once you are POSITIVE everything has been secured. Unlocking it before that will just let them right back in.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244 You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109 Once he is certain of his security - he can use this webform to ask this be unlocked.
http://us.blizzard.com/support/article/securitywebform