Help finding my old characters

#0 - Sept. 14, 2010, 1:53 a.m.
Blizzard Post
Hello -

I had a WoW account back when BC came out but I stopped playing maybe 6-12 months after bc. Now I created a battlenet account using the same email and password but I don't see my old characters. Any idea about what I do?
#2 - Sept. 14, 2010, 2:01 a.m.
Blizzard Post
It sounds like your original World of Warcraft account was not merged to your current account, Rafigan.

You will want to log into your newly created account here: Account Management

And then click on 'Account' at the top. On this new screen, you should have an option on the far right called 'Merge a World of Warcraft Account.'

Fill out the information there and you should be able to merge your old World of Warcraft account to your new account. =)

If you have lost any of the necessary information to merge, you may need to contact our Billing & Account Services Department for additional assistance.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

Web form: