Help finding my old characters

#0 - Sept. 14, 2010, 1:53 a.m.
Blizzard Post
Hello -

I had a WoW account back when BC came out but I stopped playing maybe 6-12 months after bc. Now I created a battlenet account using the same email and password but I don't see my old characters. Any idea about what I do?
#2 - Sept. 14, 2010, 2:01 a.m.
Blizzard Post
It sounds like your original World of Warcraft account was not merged to your current Battle.net account, Rafigan.

You will want to log into your newly created Battle.net account here:

Battle.net Account Management
http://us.battle.net/

And then click on 'Account' at the top. On this new screen, you should have an option on the far right called 'Merge a World of Warcraft Account.'

Fill out the information there and you should be able to merge your old World of Warcraft account to your new Battle.net account. =)

If you have lost any of the necessary information to merge, you may need to contact our Billing & Account Services Department for additional assistance.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml