Account Locked for the 4th Time

#0 - Sept. 13, 2010, 2:59 p.m.

noreply@blizzard.com to me
show details 9:50 PM (8 minutes ago)
Due to suspicious activity, the Battle.net account XXXXXX@gmail.com has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

[Removed]

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

Need help from a gm to tell me why this is happening to my account?

Vrakthris

#14 - Sept. 13, 2010, 11:44 p.m.

Q u o t e:
To anyone who reads this thread,
i suspect i had been infected with a trojan that does the account lock issue.
and i really recommend you google Malwarebytes and get that program to get rid of
whatever trojan that is causing this.

cause it seems that after the scan i don't have such issues anymore.

Excellent recommendation, Sorryimnoob, and I'm glad that you were able to find the apparent cause of these temporary lock outs.

Though account and computer security falls into the hands of you, the registered user of the account, we are always looking into additional methods to help our players and prevent possible compromise of the account. To this end we have implemented several systems over the years, many of which may detect when something is amiss.

I am very sorry for the inconvenience and frustration this may have caused you though I do hope it prevented you from needing to go through a more major ordeal if your account had been compromised.

If you haven't already I highly recommend reviewing the following articles on computer and account security, Sorryimnoob, hopefully it will help keep something like this from happening in the future. :)

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Good luck!