Something wrong with Battle.net? GM plz help?

#0 - Sept. 12, 2010, 8:18 p.m.

So I don't think I am being hacked, but for some reason battle.net keeps changing my WoW account password. Not receiving any emails or anything about this.

I doubt I am being hacked, email account has been untouched, no keyloggers/viruses, never go to those chinese gold seller sites, never been phished with those fake emails, etc. Nothing on my account is missing and when I login my characters are in the same place I logged out at.

Ordered an authenticator a few minutes ago, so hopefully it will fix this problem. Sick of resetting my password at least 2-3 times a day.

Any suggestions?

Vrakthris

#8 - Sept. 13, 2010, 12:31 a.m.

Q u o t e:
So I don't think I am being hacked, but for some reason battle.net keeps changing my WoW account password. Not receiving any emails or anything about this.

The only password resets that I'm seeing, Vosk, seem to be coming from your location and there have only been two of them. One at 9/12 around 7:12 PM GMT and one around 7:30 PM GMT. For reference is it currently 9/12 11:31 PM GMT.

As you certain that the password is being changed? What is your indication of that? Are you getting a message that your password/account information is invalid when you attempt to log in?

Vrakthris

#9 - Sept. 13, 2010, 12:34 a.m.

Q u o t e:
Only time I get emails is when I have to reset my password, all the other times I get nothing at all.

The only notes I see if from when you reset the address, I don't believe notes are left when you log into your Battle.net account and change the password manually though so I don't think I can see when that happens.

You may want to change the e-mail address registered to your Battle.net account, Vosk, though check your system before hand to make sure you don't have any trojans or malicious programs.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Vrakthris

#16 - Sept. 13, 2010, 1:22 a.m.

Q u o t e:

All I know is my password stops working every now and then and I have to end up resetting it to login to my account.

Unfortunately we're not there, Vosk, we can only give you the advice we have based on what you have told us and what I can see.

As I indicated the only password resets that I can see are the two you did earlier. If someone changed the password otherwise they likely had access to your Battle.net account and changed in manually. Which is why I recommended that you check your system using the information in the links I provided. I also strongly recommend that you change the e-mail address you are currently using and make sure that the password information you use is different for both.