#4 - Sept. 7, 2010, 10:49 p.m.
Hi Boheloris,
Looking at your account it appears parental controls were setup at some point.
What if I lose my Parental Controls access email?
You can request a new Parental Controls access email through the Parental Control page at http://us.battle.net/parents . This will send a new email to the Parental Controls e-mail address you first established.
If you have any questions or concerns in regards to parental controls on this account, you will need to contact our billing and account services team.
Account Services Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Let me know if you need further assistance, thanks!