Battle.net account does not exist!?

#0 - Sept. 5, 2010, 2:39 a.m.

Hi,

I tried to log into my account last night under it's usual battle.net account and it said that the account does not exist. I didn't see any emails from blizzard about this so I am curious as to what is happening. Can a GM please verify what the status of the account is?

Thanks.

Vrakthris

#3 - Sept. 5, 2010, 2:45 a.m.

It is possible that the e-mail address registered to the account was changed, which would in turn change the account name.

Can you give me the name and realm of a character on that account, Drysan?

Should the name on that account match the one you are currently posting on?

Vrakthris

#6 - Sept. 5, 2010, 2:48 a.m.

It doesn't appear that there has been any changes recently to the account, Drysan, though it does appear that you requested a password reset via the Battle.net Account Management page.

Did you receive that e-mail? There should have been a link in that e-mail that needed to be clicked.

Vrakthris

#9 - Sept. 5, 2010, 2:57 a.m.

Q u o t e:
You may want to check your junk/spam folders.

This article may be of assistance:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21485

Indeed, please check your junk folder and spam filter and see if the e-mail ended up there.