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Friends account hacked...

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Purekill
#0 - Sept. 4, 2010, 3:44 p.m.
Blizzard Post
Okay, im posting this on behalf of my friend cause his account has been hacked, its been a few days since he logged on, and he went to log on this morning and it says his email/password is wrong, he went into try changing it and it said that the email/name combination is wrong...so im guessing hes been hacked and the people somehow got around his authencator and changed the email on it, so can a blue help me with this please? thanks.
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Harlsoco
#3 - Sept. 4, 2010, 4:14 p.m.
Blizzard Post
If the email address was changed on the account, Purekill, your friend will need to contact Account Services by phone to address the issue and update the information.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international

Before he contacts them, he will want to make sure his computer is secure, and he may wish to consider creating a new email address rather than using the one that was on the account. The link provided by Agonist will supply your friend with the information he needs to move forward.