#8 - Sept. 3, 2010, 7:53 p.m.
Hi Aenee,
Based on what I can see, it appears the accounts were not properly linked with Recruit a Friend. As long as you originally initiated the RAF invite either one of you can technically call in to try and get it fixed.
In this case though, I would recommend that you have your friend contact our billing and account services as there may be several things going on with his account.
Account Services Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Let me know if you need further assistance, thanks!