#17 - Sept. 10, 2010, 8:50 p.m.
Q u o t e:
Edit: Player's name has been edited according the rules of this forum.
Thanks, Makko, but I am not a Game Master - I am a Customer Service Forum Representative, and I am only able to moderate the topics here and provide insight. I do not address in-game petitions.
Some investigations can take a longer time than you may expect to fully come to fruition. Keep in mind that our Game Masters are unable to provide you with the results of their findings, so it can be difficult to tell if any action has been taken. If you continue to see this player hacking or possibly botting, please continue to report it to us after a fairly generous period. 2-3 weeks in between is a fairly rough estimate, but may be a good place to start.
I do apologize for the inconvenience in the mean time, but more sensitive issues can require closer investigations and observations so that we are able to resolve it on a grander scale. =)