Trying to log in

#0 - Sept. 7, 2010, 9:22 p.m.

Hey CSF, I got a little problem here.

I've been trying to log in for quite a while and it keeps saying my information is invalid when I type in all the right information. I tried resetting my password but nothing happened and i've been getting this error for over an hour and a half.

Any help on this issue or other players expieriencing it?

Harlsoco

#3 - Sept. 7, 2010, 9:33 p.m.

Q u o t e:
Hey CSF, I got a little problem here.

I've been trying to log in for quite a while and it keeps saying my information is invalid when I type in all the right information. I tried resetting my password but nothing happened and i've been getting this error for over an hour and a half.

Any help on this issue or other players expieriencing it?

It may not be a password issue, Mokaz.

I show you have an authenticator on the account. Occasionally the authenticator will become out-of- sync making the information you are entering invalid.

You may wish to try and resync the authenticator by following the instructions on the Battle.net Mobile Authenticator – Troubleshooting page and scrolling down to the Resync vs. Reset section.

http://us.blizzard.com/support/article/27005