Issues recovering from Account Theft

#0 - Sept. 3, 2010, 11:20 p.m.

I was recently hacked and lost all my items and around 2800 gold. I got everything worked out and my account info secure and what not so I could start playing again. The email blizzard sent me regarding my account noted that my lost items as well as my gold would be restored. I logged on and I am still missing everything. I am just wondering if there is anything special I have to do to initiate this item restore or does it just take awhile or whats the deal?

Aprendiz

#1 - Sept. 3, 2010, 11:28 p.m.

Hi Restinpeace,

Can you check your in game mail again? Based on what I can see there might already be something waiting for you. Make sure you fully log out and log back in. :)

Let me know if you have any additional questions.

Aprendiz

#4 - Sept. 4, 2010, 12:41 a.m.

Restinpeace,

Did you clear everything in your inbox?

Also, make sure you did not reinstall any addons.