Upgrade issue - Blue Tracker

#0 - Sept. 3, 2010, 10:45 p.m.

Umm. I tried upgraded throught he website, but my credit card wouldnt allow me, late ron it said that the upgrade was currently unavailible, so i figured the site was down

Instead i went to battle.net and upgraded through there

But there is a slight problem... It upgraded, but it didnt upgrade my trial account...it made a whole NEW account, so now i have two accounts....the Trial account has my characters on it...and the new account...the one i paid for, has none... This is a mistake, i wanted to upgrade my account, not buy a new one.

Aprendiz

#1 - Sept. 3, 2010, 11:04 p.m.

Hi Omegis,

If you intended to upgrade a Recruit a Friend account or were looking into keeping the characters on the trial account you will need to contact our billing and account services to see what your options are. Otherwise, you can simply keep the new account.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

[email protected]

https://us.blizzard.com/support/webform.xml

Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Let me know if you need further assistance, thanks!

Aprendiz

#3 - Sept. 4, 2010, 12:29 a.m.

Omegis,

If the 800 number is not working out for you, try 1-949-955-0283. The number is not a toll free number and long distance charges may apply depending on your phone provider's policy.

Let me know if you have any additional questions.