Battlenet ID changed - Possible comprimise

#0 - Sept. 13, 2010, 9:30 p.m.
Blizzard Post
So I tried logging in today but for some reason the battlenet id is wrong. The main character is Mymes. I know it's this because when I try to change my password it says the id doesn't exist... I've already sent out an email to blizzard (wowaccountadmin@blizzard.com). Please if a blue could somehow change my password or reset the id to it's original, that would be fantastic. Also on my armory my gear is still intact but it says i gained a triumph badge, which is weird. I think they must have converted my 10 badges for 1 gem. Also this account has been hacked once about 1 month ago. I don't know what the policy is for resoration but I did here that they will restore gold but not gear, is that right?

edit: I also just noticed i'm still logged in here, which makes some sort of proof that the account is originally mine. If there is anyway i could see my real id from this website (worldofwarcraft.com), please tell me.
#3 - Sept. 13, 2010, 9:48 p.m.
Blizzard Post
If your account was recently compromised and you find that you may be in the same situation today, Mymes, then root of your problem seems to not have been taken care of. It sounds like your computer security may need to be looked into. I would suggest that you check out the following sticky: (http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1).

As for your Battle.net login information being altered, I would recommend contacting Billing & Account Services:

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