Authenticator Troubles

#0 - Sept. 10, 2010, 5:33 p.m.

Okay, so a day ago I reset/restored my iPhone, forgetting to disable the mobile authenticator before doing so. I sent in an email to billing@blizzard.com, and the message I got back said,

"Greetings,

If you were unable to remove the authenticator using the "Resync" option, please submit the following documentation in order to deactivate the Battle.net Mobile Authenticator:

- A legible photocopy of the identification of the registered account user. Only a government issued photo ID or Birth Certificate will be accepted for the registered user. (School IDs are *not* accepted.)

- Battle.net Account Email Address

- World of Warcraft License Name (if applicable)

- Confirmation and acknowledgement that you desire removal of your authenticator."

I was not too sure where exactly that option was; on itunes, on my iPhone, or on my battle.net account? What exactly do they mean? I am also hoping that someone can give me a very detailed set of instructions on what to do from here on out.

Thanks

Harlsoco

#1 - Sept. 10, 2010, 5:44 p.m.

If you are speaking of the “Resync” option, Kuuma, this option is found through the application itself. Instructions on how to resync the authenticator can be found here:

Battle.net Mobile Authenticator – Troubleshooting
http://us.blizzard.com/support/article/27005

If your phone was reset/restored as you stated downloading the application again will more than likely provide you a completely new serial number. I would first try the resync option. If resyncing does not solve the issue, follow the instructions in the email you received.