Friend's account has been hacked.

#0 - Sept. 10, 2010, 4:36 p.m.

My friend's account has been hacked and is currently being used for who knows what. I've submitted an in-game petition, but is that all I can do to try and save whatever he's got left?

Aprendiz

#2 - Sept. 10, 2010, 11:31 p.m.

Hi Kaahnstewart,

What Borolas mentioned is correct:

Q u o t e:
Unfortunately, yes. What you can do to help your friend recover any losses is to direct them here and review the following sticky:

Account Hacked? Security Issue? Look Here!: http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

It may also be a good idea for your friend to look into getting an Authenticator to add an additional layer of security to their account. They can find the information here:

Blizzard Authenticator (United States): http://us.blizzard.com/store/details.xml?id=1100000622

Blizzard Authenticator (Canada, Australia, New Zealand and Latin America): http://us.blizzard.com/store/details.xml?id=1100000623

Battle.net Mobile Authenticator: https://us.battle.net/account/support/mobile-auth-download.xml

Once you submit an in game ticket our game masters will investigate the issue and take any necessary action. let us know if you have any additional questions or concerns.