Am stuck behind 2 rocks ... help

Q u o t e:
I ask for a GM to help but we all know it takes them a week or so to get back to you.

I understand your frustration by getting stuck, Mykal, but it is not necessary to exaggerate. :) Your last two petitions were addressed in around 2 days, which is where the queues have been averaging for awhile now. The two before that you abandoned, one after 3 hours the other after 10 hours.

Q u o t e:
Very good idea ... thank you. I already had "stuck" in the petition, but I went and put it in all caps at the beginning ... thanks for the suggestion

I don't see a change in the petition you submitted 25 minutes ago. Though I wanted to mention that capped or not does not matter. You can use the Stuck category in order to submit the petition, just including the word stuck will usually help our staff get to and address your petition as quickly as they can.

Good luck, Mykal, someone should be along fairly soon.

Q u o t e:
Instead of writing this rebuttal, why didn't you just take the time to "unstuck" me.

As indicated by the others I am unable to provide in-game assistance like this, Mykal.

Q u o t e:

And you don't think that 2 days isn't a long time to wait for help from a company raking in millions of dollars a month from us?

I'm not entirely certain what how much a company makes has to do with it. That doesn't make qualified individuals appear out of thin air. What would reduce the queue times dramatically would be not providing as much assistance as we do, but that is not a direction we would want to go. In fact, over the last few years we have increased the number of issues that we are able to assist with which has unfortunately contributed to the extended queue times.