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I need a blue realllll quick.

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Plaguè
#0 - Sept. 5, 2010, 2:49 a.m.
Blizzard Post
So. Today I got hacked, it happens. I asked my girlfriend to change password information as well as help me add an authenticator from her computer, as I share the account with her (Our accounts are linked under the same info due to RAF). Now however, I was very impressed by how quickly Blizzard returned what was taken from my toon, however I have no idea why they decided to ban my girlfriends account. Help?
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Vrakthris
#4 - Sept. 5, 2010, 2:55 a.m.
Blizzard Post
Q u o t e:
Our accounts are linked under the same info due to RAF


Thank you for that clarification, Plague, you were about to receive a bunch of information on account sharing. :P
Q u o t e:

however I have no idea why they decided to ban my girlfriends account. Help?


Usually an account is closed or suspended in this manner because it was found to have violated one of our policies. Please have your girlfriend contact our Account Administration department. They will be able to look and see if perhaps the account was compromised at the time or an error may have been made.

Account Administration
Webform: https://us.blizzard.com/support/webform.xml?locale=en_US
[email protected]
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Vrakthris
#6 - Sept. 5, 2010, 3:02 a.m.
Blizzard Post
Q u o t e:
Ahh. Thank you for a response. I've had her email the suggested address already, how long will it usually take for the email to be processed and all that jazz?


I'm afraid I'm not aware of queue times for AA though the goal is usually to address these types of disputes within 24-48 hours. Hopefully she'll hear something very soon.