Ticket has been escalated?

Q u o t e:
Why is it escalated if they had the time to escalate it why didn't it just get answered?

Simply, Shank, because not all Game Masters are able to assist with all requests. We have Specialist who deal with more complex issues such as scams, full character restores, some currency exchanges, etc. . . .

Please note that in your case, Shank, there is a timer that allows you to refund a mistaken purchase within 2 hours of "play" time and this is not something that we are usually able to help with. Now that it is escalated though your request will be looked into and they'll let you know.

Q u o t e:
Edit:
But also Vrak, when I transferred them to my other character they become not able to refund anymore so I couldn't try it out and if I didn't want it I couldn't refund it.

Aye, which is why we are sometimes in the position to help. We hope to have refund options with those items addressed in the near future.

Good luck, Shank!