I need some info on Account compromise

Hey i reported a few weeks ago to Blizz that my account got compromised (Hacked) and i have 2 accounts in one they restored one of them within a few days witch is my new one that i created a few months ago had a lev 80 DK and lev 55 mage. But they havent restored my main account witch ive had for 3 years now.. I had lev 80 mage, 80 druid, 72 pally, 70 hunter and a few lower levs its been like 3 weeks now and so i was wondering whats the wait time on this if any? O and i did reply back to them saying that i havent had my main account restored yet and this is what they reply back to me with...

Thank you for contacting the World of Warcraft Game Master Department. I am sorry to hear that this has occurred to you. I looked into your issue and I see that your account has already been referred to a specialist, who will investigate and attempt to restore any missing items/characters/gold on the acount. This process does take time and the wait will be a few days. We will do our best to restore your account as it was. You will receive an email when the restoration is complete. Thanks for your patience on this matter as I understand that this can be a frustrating time for you. Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft! For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/ Regards, Game Master YmfelCustomer ServicesBlizzard Entertainmentwww.blizzard.com/support

So can anyone help explain to me what is going on and what i should do cuz its been more then 3 weeks now and i still got no email... plz what should i do?