Currently, our hold queue is full.

#0 - Sept. 3, 2010, 6:29 p.m.

I had to take my phone to Sprint to have it looked at, and they ended up resetting the phone without mentioning they were going to do it (they said they were just going to test it's signal.)

This obviously reset my authenticator and I can't get into my other account. I've tried calling Billing about 27 times, and I get the above message (seriously, queue is full...you can't just have people hold longer, you have to deny them outright, unlike every other company's CS department in the world.)

Is there another way to get service for this issue that won't take waiting until an email response next week sometime?

Harlsoco

#12 - Sept. 3, 2010, 8:16 p.m.

Q u o t e:
I had to take my phone to Sprint to have it looked at, and they ended up resetting the phone without mentioning they were going to do it (they said they were just going to test it's signal.)

This obviously reset my authenticator and I can't get into my other account. I've tried calling Billing about 27 times, and I get the above message (seriously, queue is full...you can't just have people hold longer, you have to deny them outright, unlike every other company's CS department in the world.)

Is there another way to get service for this issue that won't take waiting until an email response next week sometime?

Let me see if I can maybe assist here, Avendala.

Are you by chance posting from the account in question? If not, can you provide me the character name and realm, please?