Authenticator Issue

#0 - Sept. 3, 2010, 4:13 a.m.

I purchased a Blizzard Authenticator this afternoon after my account was hacked and restored, however i cannot log in because it is asking me for the authenitcation code...but i dont have the authenticator yet...because it hasnt even shipped. I cannot, obviously, log into my battle.net account to work it out there because i need the authenticator for that as well. What can be done here?

Trainee

#2 - Sept. 3, 2010, 4:21 a.m.

It does sound like the authenticator currently attached to that account may be completely unauthorized, Vhane. You will want to contact Billing, preferably by phone, first thing in the morning.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

I also advise reviewing the following information - if you have been compromised before, it's best to go over your account security and computer security once (or even twice!) to make sure you have not missed something vital.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986