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Account Hacked need blue please

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Aghar
#0 - Sept. 13, 2010, 9:46 p.m.
Blizzard Post
A friend of mine has just been hacked and was told his account was permabanned due to the account being comprimised under account sharing rules. Honestly this is utter [>.>], his account was hacked not shared. Its not our fault that the WOW client is so easy to get information from. AION, EVE online, UO, and EQ don't even have half the problem WOW does for this. Now I know about the authenticator and all that but honestly a hash key random number generator, wich by the way has been used to hack accounts, shouldnt be needed to keep a game safe, or if it is, should be included in the product. Please can we get some form of investigation into this occurance. The character name is Entaru on the Blackwater Raiders RP server.
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Zenlyth
#5 - Sept. 14, 2010, 12:09 a.m.
Blizzard Post
Hiya Aghar,

It is unfortunate to hear about your friend’s situation. I apologize that I am unable to discuss the details of his personal account, but I can provide Information where you can direct him to recover his account. He will need to contact Account Administration to recover his account, here is the information below:
    Account Administration
    Assists with: investigating account actions and disputes, etc

    Hours: 24 hours a day, 7 days a week
    How to contact:
    [ul]E-mail: wowaccountadmin@blizzard.com
    Web form: https://us.blizzard.com/support/webform.xml

Q u o t e:

Honestly this is utter [>.>], his account was hacked not shared. Its not our fault that the WOW client is so easy to get information from.
It is only easy to gather information from your account, your client, your PC, if your system is not secure, including numerous other ways this can be done.

Q u o t e:
AION, EVE online, UO, and EQ don't even have half the problem WOW does for this.
I have actually played many other MMO’s myself and I can assure you that security impacts us all, in different ways, depending on which steps the player takes to secure its own account.

Q u o t e:
Now I know about the authenticator and all that but honestly a hash key random number generator, wich by the way has been used to hack accounts, shouldnt be needed to keep a game safe, or if it is, should be included in the product.
I am sorry, but this is incorrect. For information on how an Authenticator actually works, you can find this information here: