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Parental Controls Help

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Zibbs
#0 - Sept. 10, 2010, 8:22 p.m.
Blizzard Post
hello. My parents have parental controls on for me. They have not been getting the parental controls e-mails, and it seems that my hours are not re-setting. I am supposed to be able to play 2 hours a day, and its all green on the schedual, and i have not passed the weekly limit because i only play 1h on school days, and the weekly hours are at 36 per week.
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Aprendiz
#4 - Sept. 10, 2010, 11:56 p.m.
Blizzard Post
Hi Zibbs,

As Eilethalua mentioned, your parents may need to check their spam folder.

For Hotmail spam may be listed as 'Junk'.
For Gmail spam may be listed as '1 more'
For Yahoo spam may be listed as 'Bulk'

If your parents continue to experience issues, they may need to contact our billing and account services.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:
Please Keep in mind that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. Let me know if you need further assistance, thanks!