My account was hacked.

#0 - Sept. 7, 2010, 11:49 p.m.

My account was hacked a few nights ago! My roomate woke me up at 3am to a text.. (Hey man, you will probably not read this till tomorrow but your account is getting hacked right now!)... Immediately I jump out of bed and asses the damage but lo and behold, the filthy hacker has put a Authenticator on my account and changed my pass!

So my friend puts in a ticket and I emailed accordingly and sat down for a weeklong sit before I get anything back if at all.... 45 minutes later I recieve a few emails letting me know my password was reset and when I finally log on after scanning and cleaning teh drive I have the gear I was wearing sent to me in the mail already. Today I revcieved all the rest of my bag goods but not yet the gold.

I have to say that you guys won me over as a customer with that. I havent always had a great experience but the recovery was so quick and seemless I have to give you all in the customer service department a round of applause.

Thanks for the hard work, keep it up.

Aprendiz

#4 - Sept. 8, 2010, 1:53 a.m.

Hi Pathscow,

Q u o t e:
I have to say that you guys won me over as a customer with that. I havent always had a great experience but the recovery was so quick and seemless I have to give you all in the customer service department a round of applause.

Thanks for the hard work, keep it up.

We appreciate the feedback. I am glad to hear that we were able to resolve your issue in a timely manner. :)

Quick tip, as Eilethalua mentioned:

Q u o t e:
the fact that the criminals were able to attach the Authenticator to your account means that they also knew the information to access your email account. At a minimum, you need to change the password to that and make sure they didn't set up any sort of email forwarding

Let us know if you have any additional questions.