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Was i banned for good?

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Alphraado
#0 - Sept. 2, 2010, 10 p.m.
Blizzard Post
I stopped playing world of warcraft back in early june. About a week ago it caught my interest again. I tried to log into my account to add in a membership card code but my password was invalid, i tried the password retrieval but my secret question was invalid. I called the account security number and the guy said i had been authorized by someone and had been used to spam adds and that it had been reported and banned, he then told me that he would send it to the GMs and that they would take a look at it and would put all my characters back and delete the ones created. He told me i would be notified within 24-48 hours. it has been almost a week and i havent heard a thing. I know i should be more patient but ive spent a good ammount of money on my account and dont want it to go to waste.
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Harlsoco
#3 - Sept. 2, 2010, 10:25 p.m.
Blizzard Post
Q u o t e:
I stopped playing world of warcraft back in early june. About a week ago it caught my interest again. I tried to log into my account to add in a membership card code but my password was invalid, i tried the password retrieval but my secret question was invalid. I called the account security number and the guy said i had been authorized by someone and had been used to spam adds and that it had been reported and banned, he then told me that he would send it to the GMs and that they would take a look at it and would put all my characters back and delete the ones created. He told me i would be notified within 24-48 hours. it has been almost a week and i havent heard a thing. I know i should be more patient but ive spent a good ammount of money on my account and dont want it to go to waste.

I am sorry to hear of the compromise, Alphraado.

Would you be able to provide me a character name and realm on the account in question? I may be able to provide more details from there.
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Harlsoco
#5 - Sept. 3, 2010, 2:51 p.m.
Blizzard Post
Q u o t e:
sure thing.

Name: Promitus
Realm: Zangarmarsh

Thank you for the follow up details, Alphraado.

The issue involving the closed account was reviewed and a follow up email was sent to the registered email address on the Battle.net account in question. The date of the email was 8/29/10 with the subject “World of Warcraft - Account Recovery Instructions”. Be sure to check the spam or junk mail folders if you do not see this email in your inbox.

If you no longer have access to this email address, you may wish to contact Account Services by phone to update this information:

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:



Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international