#37 - Sept. 15, 2010, 1:35 a.m.
Q u o t e:
By the time a GM reads the email, the suspension will be over by a number of days, we all know this.
Which I'm afraid would not have any impact on your issue since the In-Game Support department does not address penalty disputes, Estray. You'll want to contact our Account Administration department as outlined in the e-mails that were sent.
It should also be noted that even if this matter can not be fully reviewed until after the suspension has ended it is important to have those penalties removed if the actions were made in error.
Q u o t e:
Also, i don't feel like waiting on hold for 1 hour+. Pretty sure if Suzuki (company I work for) took 1 hour to answer the phones, there'd be some heads on the chopping block. They too, have millions of customers.
First, phone support is only for our Billing and Account Services department and Technical Support, neither of which can assist with this. Second, I'm fairly certain Suzuki, is a different kind of company entirely with a different customer base and different issues. It is also unlikely that they receive the volume of calls that we do.
Q u o t e:
I have 3 accounts under my battle net. I use 2 for myself and a third I have a DK on for when friends are over and want to smash some pvp with me. My main account which I started the first casino on got banned, as per OP. Just now though, I've had another 2 accounts banned, one of which (the DK), had never even been involved with any form of casino activity.
Hmm, I see 7 accounts attached to the Battle.net account and one that was never merged. Perhaps I'm looking at the wrong one but it does appear that you have had an interesting history with us, Estray. Please contact our Account Administration department, they will be happy to look into the actions that have taken place on the accounts and work to verify their original findings.
Account Administration
Webform:
https://us.blizzard.com/support/webform.xml?locale=en_US
Wowaccountadmin@blizzard.com