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In game petition

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Veanorn
#0 - Sept. 9, 2010, 10:32 p.m.
Blizzard Post
Hello,

I understand the over abundance of petitons now-a-days, but I was wondering if there was anyway to see how close/far my ticket was from being answered?

I filed the ticket on Tuesday, and I also followed up with an email with the screen shots and a more detailed expanation regarding my ticket and issue. Is there an email sent out saying "hey we got the screen shots and are working on it" ect?

I appreciate the hard work the GMs put in, and I have been 2/2 so far regarding GM quick and helpful responses.

Patience is a virture, so I am just asking for any clarification and staying patient.


Thank you for your help!!!
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Trainee
#1 - Sept. 9, 2010, 11:24 p.m.
Blizzard Post
I'm afraid we don't have a real time estimate of when your petition will be answered, Veanorn, but we do provide the current queue times for both standard and escalated tickets on our Twitter feed.

Blizzard CS Twitter
http://twitter.com/BlizzardCS

You may be able to make an educated estimate from there, though do keep in mind that there are some cases that may take longer or shorter periods of time to address. =)