Account Hacked - Halp! - Blue Tracker

#0 - Sept. 3, 2010, 5:20 p.m.

So I reported my account being compromised a day or two ago. Additionally I found that my WoW linked email address had also been taken over so when I reported to Blizzard, I included a separate email address (or at least I believe that I did).

Still, it seems that my account has not even been suspended or 'locked out' yet. I checked my main on the Armory and someone switched his PVP trinket to 'Tidal Charm' that was in my inventory over the last 12 or so hours.

Could someone confirm the following:

1) That my report to blizzard contained an *****@***rahs.com email address?
2) That my account is locked out to prevent any further changes during the investigation?

Thanks,

Linebacker
(Whisperwind)

Aprendiz

#6 - Sept. 3, 2010, 7:42 p.m.

Hi Shadowlocks,

Based on what I can see it looks like your issue has been addressed. Can you go into your e-mail and check for any follow up e-mails, along with a password reset we may have sent you. Make sure you also check your junk folder.

I would also recommend you take the following steps:

Remove any add-ons you may have recently installed
Run an extensive virus scan on your computer
Reset your web browser’s history and cache data
Change the password to both your e-mail and your battle.net account

You may find additional security information on our sticky post
Account Hacked? Security Issue? Look Here! - http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Let us know if you have any additional questions.

Aprendiz

#10 - Sept. 3, 2010, 9:43 p.m.

Shadowlocke,

Glad to hear everything was taken care of in a timely manner. It actually looks like the issue was investigated based on the information you submitted. Our restoration queues are pretty low right now. :)

Let us know know if you have any additional questions.