Missing authenticator Core Hound pet?

Good morning, Beastsharlot!

From what you have described it sounds as though the account may need to “refresh". You can do this in one of two ways.

1. Create a random level 1 character. Log completely into the game with this character and remain in the game for 20-30 seconds. Log out and log back into any other character (preferably one near a mailbox) and see if the Corehound Pup arrives. If you do not see the mail containing the pup, see step 2.

2. Reset the password to the Battle.net account. To reset the password follow the on-screen prompts here:

Password Retrieval
https://us.battle.net/account/support/password-reset.xml

Keep in mind that resetting the password is a different process than simply changing the password. Be sure to perform the reset password procedure and not the change password procedure.

One of the ways above should trigger the Corehound Pup to be sent to the remaining characters.

Q u o t e:
I have tried both of the options and the pet still isn't turning up, could there be another issue at play??

You said you were able to retrieve the pet on a couple of characters. Can you please provide me the names of these characters?

We are going to try and troubleshoot this a bit further for you, but I need for you to exit the game completely first.

Go ahead and log back into the game, preferably on a character near a mailbox and not Buby or Rayyde. Let me know if you receive the Corehound.

I need for you to try one more thing for me, Beastsharlot.

This step will require you to remove the authenticator temporarily, so please be careful when doing so. You will want to be sure to perform this process from a secure location.

Please exit the game completely, log into Battle.net Account Management, and remove the authenticator. Re-launch the game and log back in for a couple of minutes. Again, exit the game completely once more, log into Battle.net Account Management, and re-add the authenticator.

Update the thread when you are at this point. Do not log into the game just yet. :)

Q u o t e:
Authenticator re-applied =D

Ok go ahead and log into the game for me. <Insert drumroll here>

Q u o t e:
Oh well, thank you for all your help, I've really got to go to bed (it's 3:30am here) so I'll check WoW tomorrow and see if the mail turns up, if not I'll come back on here =D

Thank you very much!!

As of this post the Corehound Pups are waiting for you in the mailboxes of the characters who did not receive one. :D

Goodnight...or would that be good morning? ;)

Q u o t e:
Checked just now and all my toons now have Core Hound pets!! Thank you so much!! -xoxox-

Yay!!! \o/