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Account Hacked

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Crimsonshado
#0 - Sept. 1, 2010, 10:09 a.m.
Blizzard Post
Ok so about a year ago i had an account that got hacked multiple times the first couple times only things were stolen and it got fixed and taken care of but the last time someone got on and was playing as my guy and every time i signed on i got kicked off i tryed changing password and such but nothing seemed to work this was before the whole battlenet thing so i had my username and password i was wondering if there were any way to get it back since i dont have a battlenet account made for it and if so how
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Orlyia
#1 - Sept. 1, 2010, 10:19 a.m.
Blizzard Post
If you are the original account holder - I'd recommend getting in touch with Billing to see if you can regain control of the account.

Why may I ask did you wait so long to followup on this?

Time may come into play, but Billing should be able to assist - or tell you what further is needed to regain an account.

I'd also highly recommend you do a full security sweep and make certain of your email security if this account kept getting out of your control.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
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Orlyia
#4 - Sept. 1, 2010, 10:35 a.m.
Blizzard Post
Q u o t e:
but i just dont understand how i kept on getting hacked after the many times i brought it up to the in game GMs


We cannot control what malware is on your system, that your email may be insecure - or what emails (phishes) you may respond to, Crimson.

Reporting will get it investigated for a restoration - the work of finding the source is totally in your hands....and is on your end of the equation.
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Orlyia
#6 - Sept. 1, 2010, 10:38 a.m.
Blizzard Post
Q u o t e:
Well who can? and if i we're to get my account back would it be easy for it to be hacked again?


YOU are the only one in control of your own security, Crimson.

I'd recommend you read over the links I've provided carefully.